MICASAS Inc. (“MICASAS,” “we,” “us,” or “our”) operates micasas.com, a real estate multiple listing service (MLS) platform for agents and brokerages in Costa Rica. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website, mobile applications, or services (collectively, the “Services”). By using our Services, you consent to the practices described below.
1. Information We Collect
We collect the following types of information:
- Personal Information: When you register, subscribe (e.g., Standard, Plus, Premium, Standard Agency, Plus Agency, Premium Agency), or contact us, we may collect your name, email address, phone number, business name, billing details, and account credentials.
- Listing Information: Data you upload, such as property details, photos, videos, and descriptions, which may include personal information (e.g., seller contact details).
- Usage Information: Automatically collected data, including IP address, browser type, device information, pages visited, and interactions with the Services (e.g., analytics usage).
- Payment Information: Payment details (e.g., PayPal transaction IDs) are processed via PayPal and not stored by MICASAS, except for limited billing records.
- Communications: Information from emails, support tickets, or feedback you provide.
2. How We Use Your Information
We use your information to:
- Provide and improve the Services, including listing management, Listhub syndication to platforms like Point2Agent, and IDX feeds to websites.
- Process subscriptions and payments via PayPal for membership tiers.
- Deliver analytics, reports, and personalized features based on your membership (e.g., Premium Agency analytics).
- Communicate with you about account updates, support, or promotions (you may opt out of marketing emails).
- Verify accounts, prevent fraud, and ensure compliance with our Terms and Conditions.
- Comply with legal obligations in Costa Rica, the United States, or other jurisdictions.
3. How We Share Your Information
We may share your information as follows:
- Service Providers: With third-party vendors (e.g., Listhub for syndication, PayPal for payments, hosting providers like GoDaddy) to deliver the Services, subject to their privacy policies.
- Syndication Partners: Listing data (e.g., property details, photos) is shared with platforms like Point2Agent or IDX feeds, per your membership tier.
- Legal Compliance: To comply with laws, regulations, or legal processes (e.g., court orders in Costa Rica or Delaware).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.
- With Consent: For other purposes with your explicit permission.
We do not sell your personal information to third parties for marketing purposes.
4. Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., pixels, analytics tools) to:
- Enhance user experience (e.g., remember login details).
- Analyze usage patterns to improve the Services.
- Deliver relevant content based on your interactions.
You can manage cookie preferences via your browser settings, but disabling cookies may limit functionality. We use tools like Google Analytics, which collects anonymized data (see Google’s Privacy Policy).
5. Data Security
We implement reasonable measures to protect your data, including:
- HTTPS encryption for data transmission.
- Secure PayPal payment processing.
- Regular backups and access controls on our servers.
However, no system is completely secure. You are responsible for maintaining account security (e.g., strong passwords). Notify us at [email protected] if you suspect unauthorized access.
6. Data Retention
We retain your information as needed to provide the Services, comply with legal obligations, or resolve disputes. For example:
- Account and billing data is kept while your membership is active and for 7 years thereafter for tax purposes.
- Listing data is retained until you delete it or your account terminates, though syndicated data may persist on third-party platforms (e.g., Point2Agent).
- Usage data is kept for up to 2 years for analytics.
You may request data deletion (subject to legal requirements) by contacting [email protected].
7. Your Rights and Choices
You have the following rights, subject to applicable laws:
- Access: Request a copy of your personal information.
- Correction: Update inaccurate data via your user dashboard or by contacting us.
- Deletion: Request deletion of your data, except where required by law.
- Opt-Out: Unsubscribe from marketing emails via the link in our communications.
To exercise these rights, email [email protected]. We will respond within 30 days, per Delaware and Costa Rican regulations.
8. International Data Transfers
Your data is processed in the United States (our servers and Delaware office) and may be transferred to third-party providers (e.g., Listhub) in other countries. We ensure appropriate safeguards, such as standard contractual clauses, to protect your data in compliance with applicable laws.
9. Third-Party Services
The Services include links to third-party platforms (e.g., PayPal, Point2Agent, brokerage websites). These sites have their own privacy policies, and we are not responsible for their practices. Review their policies before sharing data.
10. Children’s Privacy
Our Services are not intended for individuals under 18. We do not knowingly collect data from minors. If you believe we have such data, contact us to request deletion.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. Your continued use of the Services after updates constitutes acceptance.
12. Contact Us
For questions or concerns about this Privacy Policy, contact:
MICASAS Inc.
Address: 651 N Broad St, Suite 206
Middletown, DE 19709
Email: [email protected]